FAQs

YOUR ACCOUNT

How do I register?

You sign up when you first buy a ticket, place a bid or make donation, or you can click on Sign Up. You will be asked to enter your email and mobile so that we can contact you with further event updates or if you win an auction item.

Can I edit my profile?

Yes, you can change any of your contact details at any point. Simply click on Your Account and you can then edit your details as well as see all your transactions / activity.

AUCTION

How do I make a bid?

Click on Auction Items, select the item you want to bid on and click PLACE BID. This will take you into that particular item for you to see more information. Enter your desired bid amount and click PLACE BID. If you are not signed in the you will be asked to do so.

How do I know if I have been outbid?

Click on Your Account and then you will see which items you have bid on as well as the status of your bid. You will also be sent a text message and email should another guest outbid you.

What do I do if I want to retract a bid?

Please contact the organiser through the Contact Us page.

When does the auction close?

The auction closes at 10.55pm on Thursday 22nd September 2022.

How do I know if I won an item?

When the auction closes, if you have won an item, you will be sent a text and email notification with a confirmation of your winning bid and a payment link. Please make your payment as soon as possible. All cards accepted except American Express.

If you haven't paid within seven days of the auction closing we will offer the item to the next highest bidder - if you are unable to make payment within this time scale please let us know as soon as possible so we can work around it.

Some items have reserve prices on at the request of the donor.

Do the items have provenance?

All items have been donated to Teenage Cancer Trust in order to raise valuable funds.

When will items be sent out?

All delivery of artworks will be arranged between Teenage Cancer Trust and the winner, as will International delivery.

DONATIONS

How do I make a donation?

Click on Donate, select your desired option (if applicable), enter the amount you want to donate and click Next. You will need to be signed in to process your donation. You will be sent a confirmation email to confirm your donation and the transaction will also appear within Your Account too.

Who should I contact if I have further questions?

For questions about auction items or making a donation, please email specialevents@teenagecancertrust.org