We hope you find these Frequently Asked Questions (FAQs) useful however, should you have a question that is not listed, please do not hesitate to email Mollie.

YOUR ACCOUNT

How do I register?

You sign up when you first buy a ticket, place a bid or make donation, or you can click on Sign Up. You will be asked to enter your email and mobile so that we can contact you with further event updates or if you win an auction item.

Can I edit my profile?

Yes, you can change any of your contact details at any point. Simply click on Your Account and you can then edit your details as well as see all your transactions / activity.

TICKETING

Can I see what tickets I have purchased?

Yes, simply click on Your Account and you will be able to see the tickets you have purchased.

What if I need to amend a ticket I have purchased?

Please contact the event organiser. Their details will be on the Contact Us page.

AUCTION

How do I make a bid?

Click on Auction Items, select the item you want to bid on and click PLACE BID. This will take you into that particular item for you to see more information. Enter your desired bid amount and click PLACE BID. If you are not signed in the you will be asked to do so. Credit card information may be required before placing your first bid in order to pre-authorise your payment information.

How do I know if I have been outbid?

Click on Your Account and then you will see which items you have bid on as well as the status of your bid. You will also be sent a text message and email should another guest outbid you.

What do I do if I want to retract a bid?

Please contact the event organiser. Their details will be on the Contact Us page.

When does the auction close?

There will typically be a countdown timer on the home page or item page showing how long is left until the item closes.

How do I know if I won an item?

When the auction closes, your credit card will automatically be charged only if you have won an item and/or made a donation. You will then be sent a text and email notification with a confirmation of your payment and item collection information.

DONATIONS

How do I make a donation?

Click on Donate, select your desired option (if applicable), enter the amount you want to donate and click Next. You will need to be signed in to process your donation. You will be sent a confirmation email to confirm your donation and the transaction will also appear within Your Account too.